Return & Refund Policy

PLEASE READ CAREFULLY

Our Return and Refund Policy was last updated on Nov 13, 2024.

Thank you for shopping at TRUVISIONLLC.NET

Return address: 7151 OKelly Chapel RD #304 Cary NC 27519

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return or exchange. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Returns will be evaluated and reviewed to determine if the item meets criteria.

To start a return, you can contact us at TruVisionLLC21@gmail.com. Please note that returns will need to be sent with label.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at TruVisionLLC21@gmail.com.

Damages and issues:

Damaged items will not be accepted for return. If a return is evaluated and determined to be damaged, the customer will be charged the full price of the item.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Returns will be evaluated and reviewed to determine if the item meets criteria. Please read the product description carefully before purchasing the item to avoid fees.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at TruVisionLLC21@gmail.com.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at TruVisionLLC21@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at TruVisionLLC21@gmail.com.

Most sales are final

In the case that you need to exchange an item please due to damages email truvisionllc21@gmail.com for evaluation. Shipping and restocking fees may apply.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

• “Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to TRUVISIONLLC and or Kings Clothing.
  
  
• “Goods” refers to the items offered for sale on the Service.
  
  
• “Orders” means a request by You to purchase Goods from Us.
  
  
• “Service” refers to the Website.
  
  
• “Website” refers to https://truvisionllc.net accessible from https://truvisionllc.net
• “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for cancelling an order is 3  days from the purchase date. Once the goods are in transit with carrier the items is no longer eligible for cancellation.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

• By visiting this page on our website: https://truvisionllc.net/

By sending us an email: TruVisionLLC21@gmail.com

We will reimburse you no later than 7 days from the day of cancellation. We will use the same means of payment as You used for the order, and You will not incur any fees for such reimbursement.